Policies

Booking and Cancellation Policies

How booking, payments and changes work.

Your quote

A quote we send you holds its price for 48 hours; after that, we will gladly send you a fresh quote.
December evenings: tours run 5:15 to 7:15 PM or start at 7:45 PM or later. Trips in between are priced as 5 hours.
April Friday and Saturday evenings have a 6-hour minimum price.

Trips priced less than $750, and trips within 3 days (10 days in April, May and December), are paid in full at booking.
Everything else takes a 50% deposit.
Card payments include a 3% card fee; cash has none.
Your deposit is non-refundable.
Each booking is for one vehicle; for two vehicles, make two bookings.

Driver gratuity is not included in your price.
At checkout, you can tip your driver 15%, 18% or 20% of your trip price, choose your own amount, or skip the tip.
A tip added at checkout is paid with your balance (with your booking payment if you pay in full) and has no card fee.
If you skip the tip at checkout, you can still tip after your trip: your driver can show you a QR code with a tip link.

Your balance is due by card 3 days before your trip (10 days before for trips in April, May and December).
If you choose at checkout to pay your balance with your card on file, we charge it on the due date and text you 3 days before.
We text you a reminder before then with a link to pay your balance.
If your balance is not paid by card by then, it is collected in cash at pickup.

When you pay by card at checkout, our card processor saves your card as your card on file.
We charge your card on file only for overtime or a cleanup fee, after we review it, and we text you a receipt for every such charge.
Your card number is kept by our card processor, never by us.

Cancel more than 72 hours before your trip (more than 10 days before for trips in April, May and December) and we refund everything you paid except the deposit, card fees and any change fee.
Cancel later, cancel a trip whose full price was due at booking, or miss the pickup, and payments are not refunded.
A tip you added at checkout is refunded in full if you cancel.

A new date or time needs our approval.
A change made more than 14 days before your trip has a fee of 10% of your original trip price.
A change made from 14 days before your trip until 72 hours before it (until 10 days before for trips in April, May and December) has a fee of 25% of your original trip price.
Within 72 hours of your trip (within 10 days for trips in April, May and December), changes are usually not possible; if we approve one, it has the 25% fee.
Your original trip price is the least you pay: if the new date or time costs more, you pay the difference plus the fee.
A smaller vehicle or fewer hours does not lower your price, but you may ask for a smaller vehicle at the same price.

Your hourly rate is your trip price divided by the hours billed for your trip.
Before your trip, you can ask for more time: reply to one of our texts or use your booking page. We add it once we confirm your vehicle and driver are free.
Added time is charged at your booked hourly rate, rounded up to the next 15 minutes, with no change fee.
If you still owe a balance, the added time is added to it; if not, we text you a link to pay for it.
If your trip runs past its booked end time, we charge the extra time to your card on file at your booked hourly rate, in 15-minute steps, with a 5-minute grace.

Pets are welcome when arranged with us before your trip.
Child car seats can be used in our limousines only, not in our buses.
Alcohol is not provided. Guests 21 and older may bring their own, with a photo ID.
Smoking and vaping are not allowed in our vehicles.
Your driver may refuse to carry an unruly passenger.
If your vehicle breaks down, we send a replacement vehicle of equal or greater capacity.
The Double Decker has no air conditioning.
If the vehicle needs extra cleaning because of vomit or a big mess, there is a $300 cleanup fee.

We text and email you about your quote, booking and trip. Reply STOP to any text to stop texts.
We don't text or email between 10 PM and 8 AM (Central time), except confirmations, receipts, replies and links you need during your trip.

Questions about any of this? Call us at (405) 550-4062.

Get your price in under a minute — no obligation.