Policies

Booking and Cancellation Policies

Name: Black Diamond Limo & Party Bus
Address: 1001 N Miller Blvd, Suite 9, Oklahoma City, OK, 73107, US
Telephone: +14055504062

How booking, payments and changes work.

Your quote

A quote we send you holds its price for 48 hours; after that, we will gladly send you a fresh quote.

Trips priced less than $750, and trips within 3 days (10 days in April, May and December), are paid in full at booking.
Everything else takes a 50% deposit.
Card payments include a 3% card fee; cash has none.
Your deposit is non-refundable.
Need two or more vehicles? Call (405) 550-4062.

Driver gratuity is not included in your price.
At checkout, you can tip your driver 15%, 18% or 20% of your trip price, choose your own amount, or skip the tip.
A tip added at checkout is paid with your balance (with your booking payment if you pay in full) and has no card fee.
If you skip the tip at checkout, you can still tip after your trip: your driver can show you a QR code with a tip link.

Your balance is due by card 3 days before your trip (10 days before for trips in April, May and December).
If you choose at checkout to pay your balance with your card on file, we charge it on the due date and text you 3 days before.
We text you a reminder before then with a link to pay your balance.
If your balance is not paid by card by then, it is collected in cash at pickup.

When you pay by card at checkout, our card processor saves your card as your card on file.
We also charge your card on file for overtime or a cleanup fee, after we review it, and for added time or trip changes you approve, and we text you a receipt for every such charge.
Your card number is kept by our card processor, never by us.

Cancel more than 72 hours before your trip (more than 10 days before for trips in April, May and December) and we refund everything you paid except the deposit, card fees and any change fee.
Cancel later, cancel a trip whose full price was due at booking, or miss the pickup, and payments are not refunded.
A tip you added at checkout is refunded in full if you cancel.
To cancel, call (405) 550-4062.

A new date, time or ZIP code needs our approval. You can upgrade to a larger bus yourself on your trip page, up to 24 hours before pickup, when one is free; you pay the difference at that time. Inside 72 hours the Deluxe and Double Decker need our approval.
A date or time change made more than 14 days before your trip has a fee of 10% of your original trip price.
A date or time change made from 14 days before your trip until 72 hours before it (until 10 days before for trips in April, May and December) has a fee of 25% of your original trip price.
Within 72 hours of your trip (within 10 days for trips in April, May and December), date and time changes are usually not possible; if we approve one, it has the 25% fee.
A new address, ZIP code or vehicle has no change fee; you pay only the difference in price, if any.
Your original trip price is the least you pay: if the new date or time costs more, you pay the difference plus the fee.
A smaller vehicle or fewer hours does not lower your price, but you may ask for a smaller vehicle at the same price.

Your hourly rate is your trip price divided by the hours billed for your trip.
Before your trip, you can ask for more time: reply to one of our texts or use your trip page. We add it once we confirm your vehicle and driver are free.
Added time is charged at your booked hourly rate, rounded up to the next 15 minutes, with no change fee.
If you still owe a balance, the added time is added to it; if not, we text you a link to pay for it.
Within 3 days of your trip, you pay for added time first.
You can also add time by starting earlier on your trip page: your pickup moves to the exact time you choose, and the added time is billed as above. Moving the same hours to a different time is a time change, with its fee.
If your trip runs past its booked end time, we charge the extra time to your card on file at your booked hourly rate, in 15-minute steps.

Pets aren't allowed on our vehicles. Trained service animals are always welcome.
Child car seats can be used in our limousines only, not in our buses.
Alcohol is not provided. Guests 21 and older may bring their own, with a photo ID.
Smoking and vaping are not allowed in our vehicles.
Your driver may refuse to carry an unruly passenger.
If your vehicle breaks down, we send a replacement vehicle of equal or greater capacity.
If a vehicle has a mechanical problem, we make up any lost time at the end of your trip. Lost time is made up rather than refunded.
Trips run rain or shine. In severe weather, such as a tornado threat, ice or snow, management decides whether we can operate safely. If we can't, we'll offer a complimentary reschedule, subject to availability.
If severe weather may affect your trip, a representative will call you directly to go over your options.
All of our vehicles have air conditioning except the Double Decker.
If the vehicle needs extra cleaning because of vomit or a big mess, there is a $300 cleanup fee.

We text and email you about your quote, booking and trip. Reply STOP to any text to stop texts.
We don't text or email between 10 PM and 8 AM (Central time), except confirmations, receipts, replies and links you need during your trip.

Questions about any of this? Call us at (405) 550-4062.

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